Refund policy
Return Policy
We have a 30-day return policy, which means you can request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@orientic.de. Returns should be sent to the following address:
Almas Grosshandel
Eichenstrasse 59
65933 Griesheim Frankfurt am Main
Germany
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
If you have any questions regarding returns, you can contact us at info@orientic.de at any time.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, personalized products, and personal care and beauty products. Hazardous materials, flammable liquids, or gases are also excluded from returns.
If you have questions about a specific item, please contact us.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to exchange an item is to return the original item and, once the return has been accepted, place a new order separately.
14-Day Right of Withdrawal for the European Union
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without giving any reason.
The item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will automatically be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@orientic.de.